The property has undergone two different management changes within a 6-month period. Through this transition, many inconveniences have arisen, but the major and most recent one is billing. An unannounced surcharge in monthly utilities charge has taken effect.
An average added cost for utilities of $150 has now gone to $450. I want to preface that this was unannounced, no prior communication. Many tenants have noticed surplus charges of $100-$400 for added expenses.
As you can imagine, many in the community are not only surprised, but angry. Tenants that have lived here for 10+ years with little changes to monthly cost are facing this charge. Fees that did not exist are now added and common fees have seen a rise of 100-300% increase.
Many tenants have left prior to 1-year leases or leave upon completion of tenure. Tenured tenants find themselves leaving and/if not looking towards leaving.
Too many inconsistencies, lack of decency, lack of respect have added to a lot of stress for many who found peace and comfort in this community.
With no surprise, tenants find themselves reporting these actions to higher powers for investigation of malpractice.
This is a business which is understandable. A business is meant to prosper and grow. Additionally, it's in a business best interest to keep a positive imagine and positive relationship with people it's serves.
If searching for a new home, do consider peace, comfort and consistency. As of this year, I find myself more stressed and in constant back and forths with property over errors and oversights.
*****UPDATED 4/22****
The frustrating part is that I have. The earliest inquiry dating 04/10. Yet, I have no response. Let's disregard the working orders for my property that I've asked to be corrected that is yet to be acknowledged.
Responding to platforms like this is great and shows a good public image, but the reality is that many tenants are frustrated. Many tenants go to leasing office and get no clear answer.
Pointing the finger at past administration isn't very professional. Please accept responsibility and find a solution. Many tenants' bills are confusing, excessive, and questions remain unanswered. Why would tenants escalate to other sources? Why are there added charges to utility bills that weren't there before? There's no belief at the moment for current leadership and tenants are angry and concerned.
We are quick to receive letters in our door of paying or leaving, but when we ask for answers, we receive none. Then, a letter follows in our mailbox. How does this approach make any sense?
Getting tenants to lease is important, but keeping the ones that you have also shows a lot about your ability to manage relationships.
Please avoid responding here and put work into helping tenants in person.
